1. Privacy Policy
Purpose: Your trust matters. This policy explains how Traverse International collects, uses, and protects your personal information — so you always know what happens with your data when you use our services.
What We Collect: We may collect your name, contact details, medical and travel information, and any other details needed to coordinate your care and travel safely.
How We Use It:
Your information is used to:
Data Security: We use SSL encryption and secure systems (including Kivicare) to protect your data. Access is strictly limited to authorised personnel and partner clinics directly involved in your care.
Your Rights: You can request access to your data, corrections, or deletion at any time. Just contact us at privacy@traverse-intl.com .
Cookies & Analytics: We use cookies to understand how visitors use our site and to make improvements. You can adjust your cookie preferences anytime.
2. Terms of Use
Purpose: These terms outline what you can expect from Traverse — and what we expect from you — when using our website, portal, or services.
Using Our Services: By browsing our website or submitting a request, you agree to these terms. Traverse International acts as a medical and wellness facilitator, not a medical provider. We connect you to trusted clinics, specialists, and wellness centres worldwide.
Client Responsibilities: Provide accurate and complete information. Misleading details may affect the quality of services we can offer.
Payments & Refunds: Payments are processed securely through approved channels (Cards, Mobile Money, PayPal, Wave). Facilitation fees are generally non-refundable once coordination begins.
Liability: Traverse International coordinates and supports your care journey but is not responsible for medical outcomes or actions of third-party providers.
Governing Law: These terms are governed by UK law and, where applicable, by relevant international data protection and commercial standards.
3. Cookie & Data Compliance
Purpose: We use cookies to give you a smoother, faster experience on our site — and we believe you should have full control over that.
How It Works: Essential cookies keep the website running. Optional cookies help us learn what works better for visitors. You decide which ones to allow when you first visit our site.
Learn More: You can revisit your cookie settings or read our full Privacy Policy anytime.
4. Payment & Refund Policy
Purpose: To make sure every transaction is safe, transparent, and clear from start to finish.
Accepted Payments: We currently accept Debit/Credit Cards, Orange Money, Wave, and PayPal.
Security: Payments are processed through trusted, encrypted gateways. We never store your full card details.
Refunds: Refunds may be issued in special cases — for example, if a service cannot be delivered due to factors beyond your control. Facilitation or administrative fees are non-refundable once service coordination has started.
5. Partner Terms & Confidentiality
Purpose:To ensure that every clinic, hospital, or wellness partner we work with meets Traverse standards — protecting our clients, our brand, and our shared reputation.
Partnership Principles:
Confidentiality:
Both parties agree to handle shared data and information responsibly and in compliance with GDPR standards.
6. Disclaimer
Purpose: To be clear about what Traverse does — and what it doesn’t do.
Scope: Traverse International facilitates access to healthcare and wellness services through verified providers.
7. Accessibility & Language Policy
Purpose: To ensure everyone can access and understand our services.
Our website and communications are available in English and French, with other languages to be added as we expand across regions. We aim for accessibility and simplicity in design and content.
8. Contact
If you have questions about any of our policies, or wish to exercise your data rights, please contact:
📧 info@traverse-intl.com
🌐 www.traverse-intl.com
Whatsapp : +221 710 0553 67
